Cozies Returns & Exchanges
We do hope you fall in LOVE with your new everynight luxury, but if you do require an exchange or refund please read the relevant information below.
**PLEASE WRITE TO US AT INFO@COZIES-UK.COM FOR EXCHANGE / RETURN MAILING ADDRESS
You can exchange your order (within 14 days from the day after the order is received) for a different size or style by completing the exchange paperwork enclosed. Once completed, simply place back inside Cozies original packaging along with exchange item(s). Product tags must be intact and all garments unworn / unwashed and in perfect retail condition.
(Any garments missing product tags or in an un-saleable condition will be returned back to you and no exchange will be offered). Then please send back to us via Royal Mail. Please note you are responsible for the postage cost. We endeavor (but do not guarantee) to send out exchange items within 3 working days of receipt.
*We do recommend you obtain a proof of postage receipt from the Post Office when returning an exchange, as we can’t be held responsible for any packages that fail to arrive.
*Please note all Cozies gift boxes & dust bags must also be returned during special promotional periods.
*There is no additional delivery charge for UK exchanges. Buyers resident in other parts of Europe are responsible for the cost of the additional return postage.
You may return any purchases for full refund (within 14 days from the day after the order is received). Please complete all the returns paperwork indicating the reason(s) and place inside Cozies original packaging with the item(s). All product tags must be intact and garments must be unworn / unwashed and in perfect retail condition. (Any garments missing product tags or in an un-saleable condition will be returned back to you and no exchange will be offered). Lastly, please affix the correct postage and obtain proof of delivery.
Discounts, Sales or Promotions
Please note that where any discounts, sale or promotions are applied we offer exchanges only for the discounted / sale price.
If you have any questions on exchange or returns – please email Cozies on firstname.lastname@example.org
*Please note all Cozies gift boxes / dust bags must also be returned during special promotional periods.
*We recommend you obtain a proof of postage receipt from the Post Office, as we can’t be held responsible for any packages that fail to arrive.
*You will receive a confirmation email once your return has been processed. Please allow up to a maximum of 10 working days for your account to be credited.
*Refunds will be credited to the original method of payment – debit, credit or PayPal.
Please also note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which went beyond what was necessary to establish the nature, characteristics and functioning of the goods, and in particular if such handling went beyond the sort of handling that might reasonably be permitted in a retail shop.
If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you will be responsible for the appropriate sum.
Unfortunately manufacturing faults do occasionally occur. If you believe an item to be faulty, please email us on email@example.com and we will be happy to assist and help resolve the issue.